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Delivery Information

All items are normally dispatched within 1 working days of the order being placed i.e picked and packed the day after ordering. It then may take a further 3 working days for Royal Mail to delivery your order. Express Orders are sent with Royal Mail Parcels or DPD Couriers.

If you choose our EXPEDITED faster service, your order will be despatched within 24hrs of the order being placed and will be sent by Royal Mail 1st Class or DPD Couriers depending on the weight of the parcel. Order over 2Kg will automatically be sent by DPD Couriers.

**Please note that in some circumstances orders may take slightly longer to dispatch, however, if this is the case the delivery will then be upgraded to a 'Priority Next Working Day Service' (Royal Mail 1st Class or DPD Next Working Day Couier) to ensure you receive your product within a timely period. 

***In exceptional circumstances (we're only human) some orders may be delivered outside of the timescales set on our site. If this is the case you will be notified as soon as we know and we can then offer you alternative arrangments, a gesture of goodwill and our sincere apologies if the delay causes any inconvenience. This very rarely happens but if it does we will do all we can to ensure our customers receive a 1st class service!! 

If you require any further help or information, please do not hesitate to contact our experienced customer service team....we're more than happy to help!!!

Please note we do not ship to AEROSOL CANS to EIRE and EU Countries due to the new Royal Mail Air Mail Service guidlines.If you do require an order containing Aerosols such as flea sprays to Europe we can send them by courier for an additional charge. Please contact us for a quote. 

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